• FAQ
  1. How do I use WinPATS™ to test with the TnT® G4-Series appliance tester?
     Please read through the Configuring the appliance Tester section. Followed by the Creating a database and Performing a test.

  
  

  2. WinPATS cannot communicate to the appliance tester. One of the following may be occurring:
     
     None of the selected COM ports are available
     COM port already open
     
     Please make sure you have read Configuring the Appliance Tester section. A USB driver must be installed to operate the appliance tester. Make sure you are using WinPATS version version 3.11.9 or greater. This version improves communications the appliance tester automatically.

  
  

  3. How do I backup my WinPATS Base Database?
     In older WinPATS versions a manual backup may need to be done. Copy the file WinPATSBase.wdb in the WinPATS folder and save it to a storage device. If WinPATS needs to be re-installed copy the file back into the WinPATS folder once the program is re-installed.

  
  

  4. When I attempt to create a new database I receive a message saying that I need to upgrade to WinPATS™?
     WinPATS Base is a particular edition that does not allow the user to create new databases.  You are only allowed to use the inbuilt database that comes with the installation. To open the default database go to
     File > Open Database
     The initial password for older versions may be password

  
  

  5. When filling out my registration details and product key I get  "Runtime error 13: type mismatch"?
     Make sure that the fields are filled out correctly. Make sure the "Phone Number" and "product keys” are all numerical characters. Problem was resolved in WinPATS version > 3.9.x.

  
  

  6. When completing my registration details it displays “Reg error: contact vendor”?
     This maybe a once off message that you should ignore. If it occurs all the time then the computers settings may be incorrect. Most likely cause is the WinPATS™ program was unable to save your registration details or the name and phone number was incorrect in some way. Also please check that your computer does not have user restrictions set. Please check with your company IT manager to resolve this.
     
     This problem is resolved in WinPATS version 3.10.x. If you are using this version or greater and still have this problem fill out the online support form.
      

  
  

  7. When using WinPATS™ I receive an error message "Runtime error message "<filename>.ocx may not be installed or correctly registered"?
     If you receive a message like this, it means that the WinPATS™ installation was not successful and some components were not installed. The user or administrator may have put restrictions on the user that is logged in at the time. Contact your IT administrator for help or try installing WinPATS on another PC.
      

  
  

  8. When generating reports, I get an error "Runtime error 91: Object variable with block variable not set"?
     You may be running WinPATS™ under a different user than it was installed under. For example, User installs WinPATS™ under Administrator, logs off and then logs in as Tester and tries to generate a report. To fix this, reinstall WinPATS™ under every user that wants to use the program into the same installation directory. 
     
     Security settings have been put in place which block certain functionally of the WinPATS™ program. Go to Control Panel > Administrative tools > Local security policy. Check that no rules block installation of files or loading and saving of components. Please do not change these setting unless you have permission from your IT manager first.
     
     There is no A4 printers installed. Go to devices and printers and add a printer. The printer does not have to be connected to work.

  
   

  9. When generating reports the computer displays a message “head & footer is too large /small”. Or when generating reports it displays strange text or nothing at all?
     Please check to see what your Windows default printer is. To generate a report in WinPATS™ the program uses a third party program. When this report program generates the report it looks at the Windows printer preferences and takes them into consideration. If the printer settings are incorrect then the print preview will be incorrect. Please make sure that your printer is set as the default printer and that it is capable of printing on to A4 paper.
      
  10. WinPATS™ will not print out tags when selecting "print label" in WinPATS™. The print status bar will go from 0 to 100 percent then the computer does nothing?
      Make sure that the following things have been done:
      
      -Make sure printer is switched on and plugged into computer.
      -Green light is illuminated on the front of the label printer.
      -Under file->Options->Label options make sure the use columns are unticked.

  
  

  
  

  11. When adding new equipment, WinPATS™ asks, "No barcode label selected would you like to do so?" If no is selected program crashes with "runtime error 5: Invalid procedure or comment"?
      Either Go into File > options > printing tab and fill out the printer status bars or make sure that "Print when done" is not selected in the new equipment dialog box. Also check that in options, print new to service tag is not selected.
      
      Problem was resolved in WinPATS version > 3.11.10.

  
  

   

  12. WinPATS™ is unable to import CSV files successfully. All records were validated OK, no records were stored into database during "commit" stage or WinPATS™ is displaying many errors when in the validation stage?
      Please read the how to import CSV files in the import CSV section.  Use the CSV import checking utility on the WinPATS CD to correct most common import errors.
       

  
  

  13. When opening a database a message is displayed "Error layout does not exist" and the database will not open?
      In file > options click on restore grid defaults. Then reopen the database.
       

  
  

  14. When trying to create a database I receive Windows error message?
      Windows Vista, 7 and 8 protects certain folders on the system drive. When using Windows Vista, 7 or 8 use the document folder to keep all your working files.

  
  

  
  

  15. When adding fields into WinPATS™ the program displays the message "Runtime error -2147217900 Syntax error" and the program closes down?
      When entering fields avoid using special characters (eg " [ ] @ & *). These characters maybe reserved for the program. For example if the description of an item is:
      
      6 " angle grinder
      This will generate the runtime error because of the use of quotations in the description. To solve this problem use a description, for example:
      6 inch angle grinder